< Aetna WorkAbility® Absence Management System


FAQ
New User Registration
Unable to Sign In

New User Registration
• How do I register?
• What is my Company Identifier?
• Why do I need to supply an email address to register?

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Unable to Sign In
• Forgot your password?
• I am a new user, how do I get a User ID and Password?
• I forgot my User Id?
• I get the "Login failed; please enter your User ID and Password." error when logging in.
• I get the "This account has been locked." message when logging in.

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How do I register?

Select the "New User Registration" link on the Login page to begin. You will be prompted to enter the Company Identifier code supplied by your employer. After the Company Identifier has been entered, the registration form is displayed. Complete the registration form to create your User ID and Password.



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What is my Company Identifier?

This is a registration code supplied by your employer.



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Why do I need to supply an email address to register?

Your User ID and Password will be sent to your email address upon completion of the registration process.



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Forgot your password?

You can reset your password by selecting the "Forgot Your Password?" link on the Login page.



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I am a new user, how do I get a User ID and Password?

New users need to complete the User Registration form to obtain a User Id and Password. You can access the registration form by selecting the "New User Registration" link on the Login page.



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I forgot my User Id?

If you do not know your User Id you will need to contact Aetna. Contact information can be obtained by selecting the "Contact Us" link on the Login page. Our Help Desk will be happy to assist you.



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I get the "Login failed; please enter your User ID and Password." error when logging in.

Your User ID and Password are case-sensitive, make sure you are using the proper case. If you still receive this error, you can reset your password by selecting the "Forgot Your Password?" link on the Login page.



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I get the "This account has been locked." message when logging in.

You will need to contact Aetna. Contact information can be obtained by selecting the "Contact Us" link on the Login page. Our Help Desk will be happy to assist you.



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