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Aetna strives to continuously improve our digital experiences to meet or exceed universal design best practices and web accessibility standards. We have adopted Web Content Accessibility Guidelines (WCAG) 2.0 A/AA as our corporate standard. If you are having trouble accessing information on our website, we can assist you. Please call the number in our letters to you. Relay services for deaf and hearing impaired individuals are available by dialing 711. If you need a PDF document in an accessible format, you can request it directly by emailing us at TranslationGI@Aetna.com. Be sure to include your claim number and name. You'll also need to tell us what document you'd like our help with.